JOB SUMMARY:
A Medical Receptionist mainly performs administrative duties, including greeting patients and visitors, providing information related to lab test, handling phone calls, processing laboratory test requests and performs phlebotomy of patients.
REGULAR DUTIES/RESPONSIBILITIES
- Greet patients and visitors
- Check and confirm test requirements with patients and give necessary verbal / written information/ instructions so that the specimens are collected as per the lab test requirements
- Handle cash and credit transaction according to the laboratory policy on a daily basis
- Handle telephone enquiries regarding lab tests and take patient’s appointments for special test
- At Phlebotomy Centre perform phlebotomy of patient and process specimen as per test requirement
PERIODIC DUTIES/RESPONSIBILITIES
1. Train new or junior staff according to Laboratory Policy as and when required.
2. Co-ordinate regarding maintenance /IT related issue to concern department.
3. Supervision of collection unit when assigned.
KNOWLEDGE AND COMPETENCIES
- Good communication skills both in English and Urdu.
- Excellent Customer Services Skills
- Ability to operate a computer.
- Knowledge of various collection containers
- Able to perform painless phlebotomy
- Possess a pleasant personality.
- Ability to work in an environment with multiple interruptions.
- Ability to remain patient and calm in a stressful environment.